Support
We are here to get your problem solved quickly. The questions below cover most requests; if yours is not among them, use the form.
Frequently Asked Questions
Most answers are already below.
Go to the questionsContact Details
Our phone number and e-mail address are on the Contact page.
Contact pageFrequently Asked Questions
About MindVisor
What is MindVisor?
MindVisor is a platform that supports academic development with artificial intelligence. It offers students data-driven help from choosing a university through to the admission process, covering academic support, university recommendations, live teacher support and application process management.
Who is MindVisor for?
It is built for students finding their way through university choice and applications, and for the parents and advisers supporting them. Consultancy services are offered separately for institutions.
Account and Sign-in
How do I sign in to the MindVisor app?
The “Sign in to MindVisor” button in the site's top menu takes you to the app. Sign-in happens in the app itself.
I forgot my password. What should I do?
Password resets are handled from the sign-in screen inside the app. If the reset e-mail does not reach you, send the form on this page under the “Account and Sign-in” category and we will check your account.
Services
What are the university recommendations based on?
Recommendations are produced from the academic information you share and the criteria you set, in a data-driven way. They are decision support: the final choice is always yours.
How does live teacher support work?
Live teacher support lets you work directly with a teacher on academic subjects. Scope and scheduling are handled in the app; write to us from the Contact page for details.
What can I get help with during the application process?
Application process management and the adviser service cover document preparation, keeping track of deadlines, and guidance throughout the process.
Billing
How much do the services cost?
Pricing depends on what you need and the scope of service you choose. Get in touch from the Contact page so we can share the options that suit you.
How do I update my invoice and payment details?
Send the form on this page under the “Billing” category and we will update your invoice and payment details.
Privacy and Data
What personal data do you collect?
Through this site we process only what you submit in the contact and support forms: name, e-mail, phone, subject and message. The detail is in the “Categories of Personal Data” section of the Privacy Policy.
How do I change my cookie preferences?
The “Manage my preferences” button on the Cookie Policy page opens the preference panel with your saved choices. You can withdraw your consent at any time.
How do I exercise my rights under KVKK?
You can submit your request in the way described in the “How to Apply” section of the KVKK Disclosure Notice.
Send Us Your Request
If you could not find your answer, fill in the form and we will get back to you as soon as we can.